Shipping & Returns

We at ASAR E-Marketing understand the importance of clear and reliable shipping and return policies. Below you will find all the information you need regarding our shipping options, return eligibility, and packaging standards. Our goal is to ensure a seamless and satisfactory shopping experience for all our customers.

Shipping within canada

We offer reliable shipping options for our Canadian customers through Canada Post. Our priority service ensures your order arrives promptly.

Canada Post – Priority:

  • Delivery Time: Next-business-day between major urban centres; up to ~7 business days to remote locations.
  • Cost: Premium — expect to charge a high express fee. Use for urgent orders or high-value items.

Our packaging process

At ASAR E-Marketing, every order is carefully packed to ensure your items arrive safely, securely, and beautifully presented. Each piece is placed in a protective velvet pouch or jewelry box, wrapped in bubble protection to prevent damage during shipping. We use eco-friendly, durable mailers to keep your package light yet secure.

International shipping

We offer worldwide shipping through trusted carriers like Canada Post, DHL, FedEx, and UPS. All orders are carefully packaged and shipped with tracking and signature confirmation to ensure safe delivery.

  • Delivery Time: 5–15 business days depending on the destination and customs clearance.
  • Duties & Taxes: International orders may be subject to customs duties or import taxes. These are the buyer’s responsibility.
  • Insurance: All high-value items are insured for added protection.
  • Packaging: We use secure, discreet packaging to protect your item during transit.

For shipping questions, contact: support@asar-emarketing.ca

Asar return & exchange policy

1. Return Eligibility

Items may be returned within 14 days of delivery for a refund or exchange.

To be eligible, items must be:

  • Unworn and in their original packaging.
  • Free from damage, alterations, or signs of wear.
  • Accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items

For hygiene and quality reasons, we do not accept returns on:

  • Personalized or custom-made jewelry.
  • Final sale or clearance items.
  • Items damaged due to misuse or accidents after delivery.

3. Exchanges

Exchanges are accepted for the same item in a different size (if available).

If the desired size or item is out of stock, a refund or store credit will be issued.

4. Refunds

Once we receive and inspect the returned item, you will be notified.

Approved refunds will be processed to the original method of payment within 5–10 business days.

Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or damaged on arrival).

5. Return Shipping

Customers are responsible for return shipping costs.

We recommend using a trackable shipping service and purchasing insurance for valuable items.

If the return is due to an error from ASAR, we will provide a prepaid shipping label.

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging.

We will cover the return costs and arrange for a replacement or full refund.

7. How to Start a Return

To initiate a return or exchange, please contact us at: support@asar-emarketing.ca

Include your order number, reason for return, and photos (if applicable).